| Following is important information regarding warranties and defective merchandise.
All our manufactures like to handle their defective merchandise directly. Therefore, you
will need to contact the manufacturer regarding any defective merchandise. Should you
require any assistance, please donʼt hesitate to contact us.
AppleCheeks
Warranty:
- Snap Defects – 18 months
- Elastic Defects – 60 days
- Sewing/Workmanship Defects – 60 days
Please be advised that we cannot replace or refund diapers due to the following
problems: repelling, shot elastic, staining, leaking or incorrect sizing. If you are having
problems with the following, please see our Product Support page for troubleshooting
and diagnostic.
Phone: (877) 827 7538
Online: http://www.applecheeks.com/site/en/Where_Contact.html
Baby Beehinds
Warranty:
Baby BeeHinds stands behind the workmanship and quality of all properly cared for
products for 6 months from the date of purchase.
Our product guarantee covers all snap, velcro, elastic and fabric components of our
nappies and covers.
The Baby BeeHinds product guarantee does NOT cover:
leaking (except as related to a manufacturing defect), mis-care (care instructions
provided with each purchase are to be followed precisely, or warranty is void), wear and
tear (pilling, loss of fluff over time, gradual slackening of elastic over time, thinning of
fabric over time etc.)
Email: help@babybeehinds.com.au
Online: http://www.babybeehinds.com.au/store/pc/contact.asp
Baby Kangas & JamTOTS
Warranty:
Baby Kangas have a 90 day warranty on the fabric, elastic and workmanship. and a
lifetime warranty on the snaps. Please contact us if you have a defective diaper
(s) and we will work with you to repair or replace your diaper(s) if they fall under the
warranty period.
Phone: (888) 703 TOTS (888 703 8687)
Email: sales@totwearhouse.com
Online: http://www.jamtots.com/crmhome.aspx
BabyKicks
Warranty:
All BabyKicks Hemparoo® products are guaranteed against any defects. If at any
time you are dissatisfied with the performance of any of our items, please contact us for
a repair or replacement.
Phone: (202) 558-6161
Email: info@babykicks.com
Blueberry
Warranty:
We guarantee every item we sell against material or workmanship defects for 30 days
from the date of purchase. This covers stitching and seams, elastics, or if any of the
productʼs components come undone or unattached within the last 30 days after it has
been shipped.
Please send an email to bobby@blueberrydiapers.com and request for the Return/
Exchange form and a return label to send the diaper back for replacement. If you are a
U.S. resident, you may use the Prepaid Return label to send the diaper back to us at
our expense.
bumGenius
Warranty:
“We'll stand behind the workmanship and materials in a properly cared for product for
one year from the date of purchase. Our guarantee covers all components of our
product including the snaps, lining, hook & loop closures, elastic and waterproofing. The
warranty is extended to the original purchaser of the diapers only. Proof of purchase is
required.”
Phone: (888) 33 BABIES (888 332 2243)
Email: contactus@cottonbabies.com
Online: http://www.cottonbabies.com/contact_us.php
http://www.cottonbabies.com/returns.php
Bummis
Warranty:
We guarantee that our polyester products will be waterproof for 100 washes and our
nylon products for 50 washes. This guarantee applies to the waterproof fabric only, and
will only be honoured if:
- The product has been washed according to instructions
- The product is part of a rotation of products and has undergone reasonable use
We guarantee that our products will be free of defects in workmanship after reasonable
use as part of a rotation of diapering products. We will not replace products after 6
months or without a proper proof of purchase from one of our retailers.
Please note that our warranty does not apply to products that are not functioning
properly because of a build-up of detergent residue, although we will do our utmost to
co-operate with our clients in the resolution of this problem.
Phone: (888) 828 6647
email: info@bummis.com
FuzziBunz
Warranty:
- Snap Defects – 18 months
- Elastic Defects – 60 days
- Sewing/Workmanship Defects – 60 days
Diaper will not be replaced with new product or refunded due to repelling, shot elastic,
staining, leaking or size discrepancies.
Phone: (866) Dry Baby (866 379-2229)
Email: info@fuzzibunz.com
products@fuzzibunz.com
Online: http://www.fuzzibunz.com/search_db/return.php
Gro Baby
Warranty:
We stand behind the quality of our products, and work hard to ensure complete
customer satisfaction. We guarantee all of our products for manufacturing, material and
workmanship defects for 60 days.
If there are any cosmetic wear issues within the first 4 weeks of purchase, we will repair
or replace your product. Any cosmetic wear after 4 weeks will be non-refundable due to
use and washing of the product. As with any other garment, wear and tear is normal.
Our quality assurance guarantee will cover:
- Snap defects for a lifetime
- Elastic defects up to 6 months
- Manufacturing defects for 60 days.
- Due to the fact that cloth diapers are a garment and we have no control how they
are cared for, we make no guarantees how long they will last.
Phone: (877) 899 BABY (877 899 2229)
Email: customerservice@thenaturalbabyco.com
Happy Heinys
Warranty:
- Snaps: lifetime
- Elastic: 6 months
- Sewing: 3 months
Issues with fit, wicking, and leaking do not fall under our warranties. Any defect will be
either repaired or replaced at the discretion of Happy Heinys.
Phone: (619) 258 6867
Email: linda@happyheinys.com
Online: http://www.happyheinys.com/contact.php
Haute Pockets
Warranty:
All products are guaranteed against workmanship or material defects for 60 days from
date of purchase. This guarantee covers seams, stitching, elastics, or any other sewing
defect. Snaps are guaranteed for the life of the diaper. Fading, staining, and/or potential
build-up is considered normal wear and tear and does not fall under this warranty.
If either a retailer or customer receives a defective product please mail the item (if a
diaper please keep the insert since you will need it for the replacement and if an insert
please keep the diaper since you will need it to use with the replacement) to:
Haute Baby Products USA
405 2nd St
PO Box 364
New Glarus, WI 53574
Please include a copy of your original receipt along with your return. We will mail
you a replacement asap!
Kissaluvs
Warranty:
Kissaluvs uses quality materials, professional assembly and construction, and
innovative designs to help make life simpler and better for families. We also offer some
of the best guarantees in the business.
Lifetime Snap Guarantee
If at any time during the useful life of a Kissaluvs diaper, a snap breaks or won't work
properly, contact us for repair or replacement. The fine print:
- You don't need an original receipt, nor do you need to be the original owner
- All snap diapers with original Kissaluvs labels are covered ... even clearance or "seconds" diapers bought from the Outlet Store
- We do not reimburse return postage
- If possible, we will always opt to repair. After all, part of the reason we're in this business is the whole "reduce/reuse/recycle" concept. If we can't reliably repair the problem, we will replace the item.
- Diapers, like any other oft-washed items, don't last forever. If a diaper is
showing its age and/or hard use, we may not be able to repair it.
- Decisions and judgment calls about "useful life" and potential repair fall
squarely on our shoulders. The good news is that we're honest and sincere folks.
Workmanship Guarantee
We absolutely stand behind the quality of all first-quality Kissaluvs products, and will
gladly repair or replace defective items within 30 days of purchase. The fine print:
- The guarantee covers new, first-quality products bought from kissaluvs.com or
an authorized retailer
- We will gladly add bonus items to make up for first-class postage and
inconvenience
- Items damaged by improper use or care are not covered
- Clearance and "seconds" items from the Outlet Store are not covered
Please address shipments to:
Kissaluvs
Customer Service
12302 Sienna Rosa Ln
Houston TX 77041
Be sure to include:
- your name
- return address
- phone number and email address (if applicable)
- a brief description of the problem
- where and approximately when you bought the item
Kiwi Pie
Warranty:
We stand behind the quality of our products, and work hard to ensure complete
customer satisfaction. We guarantee all of our products for manufacturing, material and
workmanship defects for 60 days.
If there are any cosmetic wear issues within the first 4 weeks of purchase, we will repair
or replace your product. Any cosmetic wear after 4 weeks will be non-refundable due to
use and washing of the product. As with any other garment, wear and tear is normal.
Our quality assurance guarantee will cover:
- Snap defects for a lifetime
- Elastic defects up to 6 months
- Manufacturing defects for 60 days.
- Due to the fact that cloth diapers are a garment and we have no control how they
are cared for, we make no guarantees how long they will last.
Phone: (877) 899 BABY (877 899 2229)
Email: customerservice@thenaturalbabyco.com
Knickernappies
Warranty:
All products have a 1 year workmanship guarantee. Knickernappies diapers carry a 2
year guarantee for the elastic and a lifetime guarantee for the snaps.
Phone: (541) 543 0379
Email: heather@knickernappies.com
Natural Baby Company:
Dream Eze All-in-One Diaper, Basic Wet Bag and Diaper Pail Liner, Wonder Wraps
Warranty:
We stand behind the quality of our products, and work hard to ensure complete
customer satisfaction. We guarantee all of our products for manufacturing, material and
workmanship defects for 60 days.
If there are any cosmetic wear issues within the first 4 weeks of purchase, we will repair
or replace your product. Any cosmetic wear after 4 weeks will be non-refundable due to
use and washing of the product. As with any other garment, wear and tear is normal.
Our quality assurance guarantee will cover:
- Snap defects for a lifetime
- Elastic defects up to 6 months
- Manufacturing defects for 60 days.
- Due to the fact that cloth diapers are a garment and we have no control how they
are cared for, we make no guarantees how long they will last.
Phone: (877) 899 BABY (877 899 2229)
Email: customerservice@thenaturalbabyco.com
Planet Wise
Warranty:
We stand behind our products 100%. All products are guaranteed against workmanship
or material defects for 60 days from date of purchase. This guarantee covers seams,
stitching, elastics, zippers or any other sewing defects. Fading or staining is considered
normal wear and tear and does not fall under this warranty. If either a retailer or
customer receives a defective product please mail the item directly to us along with a
copy of the original receipt and we will mail a replacement ASAP.
Planet Wise, Inc.
Attn: Defective Products
405 2nd St
PO Box 364
New Glarus, WI 53574
Phone: (866) 843 6348
Email: info@planetwiseinc.com
Rocky Mountain Diapers
Warranty:
We guarantee our products up to 60 days against manufacturer defects, such as snap
defects, elastic defects, or stitching/workmanship defects.
Phone: (719) 217 0407
Email: RockyMountainDiapers@gmail.com
Rumparooz
Warranty:
We guarantee every item we sell against material or workmanship defects for 30 days
from the date of arrival. This covers stitching and seams, elastics, or if any of the
productʼs components come undone or unattached.
For your items to be eligible for return, they must meet the following criteria with NO
EXCEPTIONS:
- Item/s must have been purchased directly from Rumparooz.com. Rumparooz
Diapers must have been purchased through www.rumparooz.com or an
authorized retailer. Products purchased on clearance (liquidation),
diaperswappers, or any other third party are not eligible for refunds, exchanges
or manufacturer's warranty.
- Proof of purchase or an invoice/packing slip copy must be included in your
return package.
- RE Form (obtainable from customer service) must be included in your return
package.
- When returning defective products, the item/s must be clean, and dry before it
is sent back to us. For safety reasons, we will not handle items that are soiled,
smelly or wet.
Email: info@rumparooz.com
Online: http://www.rumparooz.com/contact.php Smartipants
Warranty:
We’ll stand behind the workmanship and materials in a properly cared for product. Our guarantee covers all components of our product including the snaps, lining, elastic and waterproofing. We guarantee 2 years on snaps, 60 days on elastic and materials, and 60 days on sewing and workmanship. The warranty is extended to the original purchaser of the diapers only. Proof of purchase is required.
Product must be sent at customer's expense to us for examination of workmanship and materials. Diapers must arrive unstained, clean, stink-free and dry. Diapers not meeting this description will be returned without evaluation. After reviewing your diapers, we may choose any of the following options at our discretion:
Replace the diaper
Repair the diaper
Provide you with simple instructions to resolve the problem you are having with the diaper
THIS GUARANTEE IS VOID WHEN ANY OF THE FOLLOWING CIRCUMSTANCES APPLY:
The washing instructions have not been followed
The diaper has been altered
Any of the following has been used in conjunction with the use/care of the product:
Water temperatures exceeding 150F or 60C
A detergent containing additives (enzymes, brighteners, whiteners, dyes, perfumes, essential oils) or natural soap
Fabric softeners
Any use of bleach or caustic substance
Diaper rash cream
THIS GUARANTEE DOES NOT COVER:
Leaking (except as related to manufacturing defect), "stinky diapers", buildup or normal wear.
Phone: 1-877-898-SMART
Online: https://www.smartipants.com/contact
Soft Bums
Warranty:
All SoftBums covers are Made in the USA, and we proudly stand behind our products.
SoftBums warranties all PerfectFit covers against defects in workmanship for a period of
90 days.
Workmanship includes:
- Sewing
- Hook and loop closures
- Elastic
- Inner and outer fabrics
SoftBums also warranties all our snaps and adjustment Snuggers™ for the life of the
diaper.
Warranty applies to original owner for product purchased from SoftBums or from
authorized SoftBums retailers. Please contact SoftBums directly for all warranty
queries. SoftBums will decide whether the product is defective and eligible for warranty
repair or replacement. This may require the product be sent first to SoftBums for
evaluation. If the product is defective, it will either be replaced or repaired, at SoftBumsʼ discretion. The replaced or repaired product will be sent back to the customer.
Warranty does not include leaks, smells or other issues not stated above. Warranty is
void if defects result from improper care. This includes contamination of the product
due to:
- Fabric Softeners
- Diaper rash cream
- Detergent additives such as softeners, natural oils or other persistent substances –
this means anything that does not wash out under normal conditions.
Washing practices or products that can irreparably damage diapers and void the
warranty include:
- Bleach – this includes both chlorine and peroxide bleaches such as Oxy-Clean
- Use of excessive heat during wash or dry cycle – bamboo is a delicate fabric, and
repeated exposure to high heat can damage it.
Phone: 612-216-4213
Email: softbums@gmail.com
Online: http://www.softbums.com/contact.php
SoftBums
1458 146th Lane NW
Andover, MN 55304
www.softbums.com
Swaddlebees
Warranty:
All products are guaranteed against material or workmanship defects for 30 days from
the date of purchase. This covers stitching and seams, elastics, or if any of the
productʼs components come undone or unattached. Snaps are guaranteed for the life of
the diaper.
For defective products, we will repair, exchange or replace faulty or defective products
with an exact same product, color and size. If you believe you received a product with a
manufacturing defect, please be prepared to send in the product so that we can correct
the problem immediately. Leaking problems are generally not considered a
manufacturing defect.
As soon as we receive your returned package, either your refund will be processed or
your exchanged or replacement items will be sent out within 3-5 business days.
Swaddlebees
627G American Glass Way
Knoxville, TN 37932
Phone: (888) 838 7987
Online: http://swaddlebees.com/information/contact
Thirsties
Warranty:
Defects are rare, but if they do occur within 90 days of purchase, please contact us to
let us know of the problem. Please include a brief explanation of the problem. Defects
include loose stitching, holes, mis-sewn, etc. Staining, fading, and potential build-up is
considered normal 'wear and tear' and does not suffice for replacement purposes.
Staining, fading, and potential build-up is considered normal 'wear and tear' and does
not suffice for repair or replacement purposes. Leaks are not considered a defect.
Please send an email to: support@thirstiesbaby.comInclude all the following
information in your email...
We are not able to process your request unless we have all the information below:
- EMAIL SUBJECT LINE: Thirsties RMA
- Provide your name & complete shipping address:
- Email Address:
- Phone:
- Defective Product: (product name, size, color, & LOT number)
PLEASE NOTE:
If a replacement item is deemed necessary, we will send the same color and size
of the defective diaper. We will not SIZE-UP. No exceptions!
- Problem you are having:
- Detergent used:
- Date of original purchase:
- Place of original purchase.
Once you email us with complete info above, this Return Merchandise Authorization info
will be reviewed and a customer service rep will be in touch with shortly. Defects
covered under the warranty will be either repaired or replaced at no cost to you. If we
decide a repair or replacement is what is needed in your case, we will email you a
prepaid return label in which to mail your defect to us.
Wahmies
Warranty:
Wahmies stands behind the quality of their products. Should you experience a
defective product, please contact us immediately.
Email: drybeescustomerservice@gmail.com
Online: http://www.wahmies.com/contact.php
|
