Fluffy Black Friday FAQs

A few notes about our Thanksgiving Day, Black Friday, Small Business Saturday, Sunday, and Cyber Monday sales and promotions:

(Updated for 2014) Starting on Thanksgiving Day, items in our store will start to reflect the holiday sale pricing.  Some sales will start on Thanksgiving Day; while others will begin on Black Friday.  Please note that sale prices may change from day to day and we cannot adjust your purchase price is a lower price is listed on a different day.    

Most sale prices will begin on Black Friday.  Black Friday officially begins at 12:00am ET for Kelly’s Closet. Due to the number of sale items needing to be adjusted; some prices may be reflected in our system prior to midnight.  Even though these prices may be shown on our site; this does not mean that the Black Friday promotions/giveaways have begin.  These promotions/giveaways do not begin until 12:00am ET.  The time clock is set internally in our shopping cart and may vary from the time displayed on your computer, watch, or phone. Our shopping cart will place a timestamp on your order when your order is processed. This is the official time that we use when selecting winners for our prizes. In years past there have always been a few orders that are placed a few seconds before the official timestamp. We will address those orders on a case-by-case basis when we begin processing orders.

Q: Can I add stuff to my cart before midnight and not check out until 12:00am ET?
A:  Yes and No!  You are more than welcome to add stuff to your cart at any time to help you prepare for your Black Friday shopping.  Since we will be changing prices in our system for several minutes before the actual sale begins; the prices may be changing and may not automatically adjust in your cart.  You may need to refresh your screen several times before the prices will reflect the actual sale price.  Should there be any errors on your order once the order is processed please submit a CRM (Contact Us) and we will address these on a case-by-case basis.

Q: How will I know if I am one of the first XXX orders and/or which free gift I will receive?
A: Once the ladies in the office begin processing orders (during regular business hours Friday, Nov 28th and again on Monday, Dec 1st.) they will leave a comment in your order with the item that you will receive. These notes may not show up in your orders for a few days but will be posted prior to shipping. Remember you can only receive one free gift per household per day.

Q: Who is eligible to win the XXX giveaway items in the Gobble Gobble Ho Ho Ho giveaway extravaganza?
A: Anyone who places an order online Friday 11/28 OR if you do a mail in entry using the guidelines explained in the Rules here

Q: So I'm confused by the two different giveaways? Can I win from both or is it one free gift per household?
A: You can win one free gift per household but you will be eligible to win one from each section. If you’re one of the first XXX orders placed on Friday you can win one prize from that category AND one prize from the Gobble Gobble Ho Ho Ho giveaway.

Q: When will you announce the winners in the Gobble Gobble Ho Ho Ho giveaway?
A: On or about Dec. 16th we will announce the winners on our blog. You may also receive an email. These prizes will ship separately from any orders placed and may ship direct from the manufacture or Kelly’s Closet. Please allow up to 30 days for these prizes to be shipped.

Q: Can I change my order? Can I cancel my order? I've changed my mind or have noticed an error. Now what?
A: Our policy for the weekend is that no changes or cancellations can be made between Thanksgiving Day and Cyber Monday. This is due to the extreme volume of orders placed. It just wouldn't be fair to all customers if you decided you liked the offer we had on a different day better than the one you took advantage of. With that said, if you submit a CRM with your unique problem or issue we will try to address them before we ship your order. We appreciate your business and hope you understand.

Q: I’ve tried to call, email, chat your store about my order but I haven’t received a response yet.
A: Thank you so much for taking the time to contact us about your order. We are a very small business and will do our best to reply as promptly as possible. Due to the extreme volume of orders, calls, and emails we may not be able to reply to everyone. We will be working extended hours over the holiday weekend but we also have families that we’d like to spend time with. We appreciate your understanding and promise to reply as soon as we can.

Q: Will you be having additional sales over the weekend and for Cyber Monday?
A: Yes, our sales will continue all weekend and into Cyber Monday. Each day we may offer a new deal or promotion. Some may be the same as on Black Friday, some may be lower, some may be better! Some items are limited in stock so please know that you may miss out if you wait too long.

Q: Will you be restocking any products over the weekend? What I really wanted is out of stock. Can you offer a raincheck for out of stock items?
A: We have worked really hard over the past few weeks to fully stock our warehouse with goods for our Black Friday/Cyber Monday sale. Popular items may sell out on the first day of the sale and may not be restocked before the end of the sale. Some items are limited edition and/or limited availability from our manufacturers. We cannot extend these offers past the official sale day or offer rainchecks due to manufacturers restrictions.

Q: When will my order process?
A: We typically process orders within 2-4 business days (we are normally closed on weekends and holidays). We may be working over the weekend to help expedite the processing time but due to the extreme volume of orders please allow a few extra days for your order to process. As long as your order is placed prior to Dec. 12th it should arrive to you before Christmas (within the US). If you need your order quickly please upgrade your shipping.

We'll add more Q&As as we see them over the weekend. Thanks so much for your support and have a great weekend.

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