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Warranty Information

Important information about warranties and defective merchandise
Most manufacturers manage defective merchandise directly to ensure quality control and other factors. If you require any assistance in the warranty process, please don't hesitate to contact us.

Applecheeks

Warranty:
Snap Defects - 18 months
Elastic Defects -  60 days
Sewing/Workmanship Defects - 60 days
Please be advised that we cannot replace or refund diapers due to the following problems: repelling, shot elastic, staining, leaking or incorrect sizing.

Phone: 1-877-827-7538
Contact: http://applecheeks.com/product-support/contact-us/
Online: http://applecheeks.com/product-support/frequenty-asked-questions/

BabyKicks

Warranty:
Defective products will be exchanged free of charge and we guarantee our products for 45 days from shipping date for any sewing defects. Before returning any items the customer must contact us, and provide an invoice or receipt displaying the purchase date. However, please be aware, that we cannot offer refunds for products that are returned due to improper care or natural wear. Changes in size and minor holes (typically from normal washing, bleaching or the like) do not constitute a defect. Additionally, please be aware that due to the nature of the hemp fabric slight irregularities in size and shape, especially after products have been washed, do occur - this is completely normal.

BabyKicks number one priority is customer satisfaction. We will therefore try to do our utmost, within reason, to resolve any issue that may arise in regards to product quality and workmanship.

Phone: 202-558-6161
Email: info@babykicks.com
Online: http://www.babykicks.com/policies.cfm

Baltic Amber Jewelry

Warranty:
One year warranty for clasps and beads.

Phone: 541-543-0379
Email: heather@knickernappies.com
Online: http://www.knickernappies.com/warranty.html

Bamboobies

Warranty:
Bamboobies and Nursing Shawls are 100% Satisfaction Guaranteed for 60 days.  If you have concerns or would like to return any items, please contact us for a return number prior to shipping for proper handling and credit.

Phone: 800-560-7131
Email: hello@buybamboobies.com
Online: https://buybamboobies.com/about-us/faq/

BecoThings

Warranty: There is no warranty on this product. If the product is broken or cracked in shipping please contact contact us (Kelly's Closet) for a shipping claim.

Best Bottom

Warranty:
All products are guaranteed against workmanship or material defects for 60 days from date of purchase. This guarantee covers seams, stitching, elastics, zippers or any other sewing defects. Fading or staining is considered normal wear and tear and does not fall under this warranty. If either a retailer or customer receives a defective product please mail the item directly to us along with a copy of the original receipt and we will mail a replacement ASAP.

Phone: 877-378-3506
Email: info@bestbottomdiapers.com
Online: http://bestbottomdiapers.com/static.php?page=warranty

Blueberry

Warranty:
We guarantee every item we sell against material or workmanship defects for 365 days from the date of purchase.

What this covers: Product stitching, seams, elastics, and any of the product?s components including snaps, hook & loop closures, and fabric.

Contact: www.blueberrydiapers.com/Return-Policy

For exclusive Kelly's Closet prints (Enchanted Forest and Huntsman), please contact Kelly's Closet for warranty issues. 

Bottombumpers

Warranty:
Diapers are returnable for refunds or exchanges within 90 days for the following reasons ONLY:

  • Defective Snaps
  • Defective Elastic
  • Sewing or Quality Issues

Phone: 618-445-3333
Email: bottombumpers@gmail.com
Online: http://www.bottombumpers.com/warranty

bumGenius

Warranty:
Cotton Babies will stand behind the workmanship and materials in a properly cared for product for one year from the date of purchase. The Cotton Babies Warranty covers all components of our products including the snaps, lining, hook & loop closures, elastic and waterproofing. The warranty is extended to the original purchaser of the products only. Proof of purchase from an authorized retailer is required.

Phone: 888-332-2243
Email: contactus@cottonbabies.com
Online: http://www.cottonbabies.com/returns.php

Bummis

Warranty:
We guarantee that our polyester products will be waterproof for 100 washes and our nylon products for 50 washes. This guarantee applies to the waterproof fabric only, and will only be honoured if:

  • The product has been washed according to instructions
  • The product is part of a rotation of products and has undergone reasonable use

We guarantee that our products will be free of defects in workmanship after reasonable use as part of a rotation of diapering products. We will not replace products after 6 months or without a proper proof of purchase from one of our retailers.

Please note that our warranty does not apply to products that are not functioning properly because of a build-up of detergent residue, although we will do our utmost to co-operate with our clients in the resolution of this problem.

All products distributed by Bummis but not manufactured by Bummis are covered by their manufacturer's warranty.

Phone: 888-828-6647
Contact: http://www.bummis.com/us/en/contact-us.php
Online: http://www.bummis.com/us/en/warranty.php

Changing Diapers

Warranty:
N/A

CJs BUTTER

Warranty:
Because of the nature of our body products and cleaners, we do not accept returns.  If you are dissatisfied with your purchase, please contact us at customercare@cjsuniqueboutique.com so we can work out a resolution together.  Refunds will be given if no other agreement can be reached.

Phone: 719-572-6974
Email: cj@cjsuniqueboutique.com
Online: http://www.cjsuniqueboutique.com/?page_id=1508

Diva Cup

Warranty:
The DivaCup is a personal hygiene medical device and as a result it may not be returned or exchanged. All sales are final. In the rare case that there is a defect in the cup, please contact us within 60 days of purchase. To evaluate the problem, we ask that you email a photo of your cup along with a description of the problem and your receipt to: support@divacup.com

Phone: 1-866-444-DIVA
Email: support@divacup.com
Online: http://divacup.com/about-us/policies-and-returns/

EcoSprout

Warranty:
We make every effort to produce the best quality detergent. We would never distribute any product that has not been tested, nor any product that we don't trust 100% and use on our own children. We do ask that if you are having a problem with our detergent to please contact us at ecosprout@gmail.com. We will work with you individually to determine what the problem is and correct it.

We are unable to provide refunds or exchanges due to the consumable nature of our products.

Phone: 708-522-6066
Contact: https://ecosproutsoap.3dcartstores.com/crm.asp?action=contactus
Online: http://ecosproutsoap.3dcartstores.com/FAQ_ep_43.html#16

Econobum

Warranty:
Cotton Babies will stand behind the workmanship and materials in a properly cared for product for one year from the date of purchase. The Cotton Babies Warranty covers all components of our products including the snaps, lining, hook & loop closures, elastic and waterproofing. The warranty is extended to the original purchaser of the products only. Proof of purchase from an authorized retailer is required.

Phone: 888-332-2243
Email: contactus@cottonbabies.com
Online: http://www.cottonbabies.com/returns.php

Episencial

Phone: 800-690-1610
Email: info@episencial.com
Online: http://episencial.com/return-policy/

Flip

Warranty:
Cotton Babies will stand behind the workmanship and materials in a properly cared for product for one year from the date of purchase. The Cotton Babies Warranty covers all components of our products including the snaps, lining, hook & loop closures, elastic and waterproofing. The warranty is extended to the original purchaser of the products only. Proof of purchase from an authorized retailer is required.

Phone: 888-332-2243
Email: contactus@cottonbabies.com
Online: http://www.cottonbabies.com/returns.php

Funky Fluff

Warranty:
FUNKY FLUFFTM warranty covers the following components:

  • Snap Defects - 1 year
  • Elastic Defects - 6 months
  • PUL Defects - 6 months
  • Sewing/Workmanship Defects - 6 months

If you experience a problem that falls under the warranty, please contact Funky Fluff at customerservice@funkyfluff.ca. Once they receive your request, they will contact you with information as to where to send the product. The product will be examined to determine whether a replacement is required or if it can be repaired.

Email: customerservice@funkyfluff.ca

FuzziBunz

Warranty:
The FuzziBunz® warranty covers snaps for three years and defects in workmanship and materials for one year. The complete FuzziBunz® warranty text can be found here.

Phone: 855-DRY-BABY
Email: shop@fuzzibunz.com
Online: http://shop.fuzzibunz.com/FuzziBunz_Warranty_s/1866.htm

GroVia

Warranty:
At GroVia®, we stand behind our products 100%. We cover all manufacturing defects on GroVia products for one full year from the date of purchase. The warranty is extended to the original owner of a product with a receipt showing purchase from an authorized GroVia® retailer.

Phone: 1-877-899-BABY
Email: customerservice@gro-via.com
Online: http://www.gro-via.com/warranty.html

Happy Heiny

Warranty:
The warranty for our products is as follows:

Snaps: lifetime *see notes below
Elastic: 6 month guarantee. After 6 months we will gladly send to you any elastics needed so that you may easily repair the elastic in your diapers
Sewing: 3 months
Hook & loop: 6 months. After 6 months we will gladly send to you any hook & loop needed so that you may easily repair your diapers**see notes
Warranty is extended to the original purchaser of the products only.

Phone: 619-258-6867
Contact: http://www.happyheiny.com/contact-us
Online: http://www.happyheiny.com/company-information/warranty-info
For repairs: repairs@happyheiny.com
For leaking: leaking@happyheiny.com
For other inquiries: Info@happyheiny.com

Hemp Babies

Warranty:
Cotton Babies will stand behind the workmanship and materials in a properly cared for product for one year from the date of purchase. The Cotton Babies Warranty covers all components of our products including the snaps, lining, hook & loop closures, elastic and waterproofing. The warranty is extended to the original purchaser of the products only. Proof of purchase from an authorized retailer is required.

Phone: 888-332-2243
Email: contactus@cottonbabies.com
Online: http://www.cottonbabies.com/returns.php

Imagine Baby

Email: info@imaginebabyproducts.com
Contact: http://www.imaginebabyproducts.com/contact.html
Phone: 877-378-3506 or 608-225-6625
Online: http://www.imaginebabyproducts.com/

Imse Vimse

Warranty: These items are FINAL SALE and do not have a product warranty.

itti bitti

Warranty: These items are FINAL SALE and do not have a product warranty.

Itzy Ritzy

Itzy Ritzy takes great care and consideration in developing and manufacturing gear that you'll love and we pride ourselves on excellent quality. We are truly doing our best to give you our best! We stand behind that by offering a ninety (90) day warranty, from time of purchase, against defects in materials and workmanship for Itzy Ritzy items purchased via www.itzyritzy.com and our select authorized Itzy Ritzy retailers

This warranty is non-transferrable and only applies to the original purchaser and is not valid for items that were giveaways, raffles, prizes, re-sold, given away, or in any other case where you are not the first and original owner. All refunds and exchanges are issued at the discretion of Itzy Ritzy.

Contact: https://itzyritzy.zendesk.com/hc/en-us/requests/new
Online: http://itzyritzy.zendesk.com/hc/en-us

Jellystone

Contact: http://www.jellystonedesigns.com/index.php/contact-us

Kissaluvs

Warranty: These products are FINAL SALE and do not have a product warranty.

Knickernappies

Warranty:
Knickernappies warranties against defects, including snaps, elastic, workmanship, and parts. This does not include leaking, odors, or wear & tear. Warranty is extended only to original owner with proof of purchase. Baby Bum Drops & Fluff Dust are excluded because they are non-durable products. Proof of purchase is required.

  • Diapers - 1 year workmanship
  • Inserts, doublers, liners - 1 year workmanship
  • Nursing pads, changing pads - 1 year workmanship
  • Mama pads - 1 year workmanship
  • Diaper Sprayers - 1 year parts

Damage to PUL caused by bleach is NOT covered under the warranty. Bleach use results in cracked PUL, PUL with pinholes, and eventually leaking. The use of bleach on PUL products voids all warranties.

Phone: 541-543-0379
Email: heather@knickernappies.com
Online: http://www.knickernappies.com/warranty.html

Lalabye Baby

Warranty period is 60 days from date of purchase.

Please contact us at - info@lalabyebaby.com to obtain an RMA form, or fill it out HERE.

Lillebaby

Warranty:
Lillebaby stands behind the design and quality of all of their products and warranty their products against defects in materials and workmanship. They will replace or repair any of their products that do not meet their high standards, free of charge, during the first twelve (12) months after purchase. Proof of purchase is necessary.

Online: http://lillebaby.com/about/contact/

Little Big Fan

Phone: 800-646-1389
Contact: http://www.littlebigfan.com/index.php?main_page=contact_us&zenid=5lmvmja7cr2j0kcv6f42cq0tn5

Logan & Lenora

Warranty period is 60 days from date of purchase.

Contact: http://www.loganandlenora.com/Articles.asp?ID=250
Online: http://www.loganandlenora.com/

Loo Hoo

Warranty:
We strive to create an incredible product. If you are unhappy with your order from LooHoo, LLC., please contact us and we will work with you to resolve any issues.

Email: cyndi@loo-hoo.com
Online: http://www.loo-hoo.com/?page_id=544

Moby Wrap

Phone: 888-629-9727
Email: info@mobywrap.com
Online: http://www.mobywrap.com/mw/contact-us.htm

Moraki

Warranty: This product is FINAL SALE and does not have a warranty.

My Swim Baby

Phone: 866-843-6348
Email: info@myswimbaby.com
Online: http://www.myswimbaby.com/Ordering_ep_46-1.html

Onya Baby

Warranty:
We have the highest standards at Onya Baby, Inc. We warrant our products against defects in workmanship or materials for (1) one year from date of purchase. If you find a defect, please return your product, with proof of purchase, directly to us so that we can confirm the defect and repair or replace it, at our discretion.

Phone: 877-914-ONYA
Contact: contact@onyababy.com
Online: http://blog.onyababy.com/customer-services/shipping-and-returns/

Oso Cozy

Warranty:
Oso Cozy does not accept returns directly from our customers. Please contact Kelly's Closet for additional assistance.

Pink Daisy

Warranty:
We guarantee every item we sell against material or workmanship defects for 365 days from the date of purchase.

What this covers: Product stitching, seams, elastics, and any of the product?s components
Contact: customerservice@blueberrydiapers.com

Pink Lemonade

Warranty:
Pink Lemonade products may not be returned or exchanged. If you have a warranty related issue please contact sue@pinklemonadeshop.com

Planet Wise

Warranty:
All products are guaranteed against workmanship or material defects for 60 days from date of purchase. This guarantee covers seams, stitching, elastics, zippers or any other sewing defects. Fading or staining is considered normal wear and tear and does not fall under this warranty. If you feel you have received a defective product, please return the product back to us with a copy of your original receipt, your current shipping address and the Planet Wise Return/Replacement Form. Please request the form at info@planetwiseinc.com. We will determine if your product can be repaired or replaced. We cannot repair or replace any items that are not returned with a copy of your original receipt. We can not replace any products that do not have proof of purchase. Only products purchased by an authorized Planet Wise Retailer will be covered under our Warranty.

Phone: 877-378-3506
Email: info@planetwise.com
Online: http://www.planetwiseinc.com/static.php?page=warranty

Project Pomona

Contact: http://www.projectpomonashop.com/pages/contact
Online: http://www.projectpomonashop.com/

qdspray

The qdspray is backed by a manufacturer warranty that protects against material defects and workmanship. If the qdspray leaks or fails within one year of purchase, we will repair or replace the faulty parts at no cost to the customer.

Email: support@qdspray.com
Online: http://www.qdspray.com/shipping-returns/

Rinseworks

Warranty:
3 year limited warranty.

Contact: http://www.rinseworks.com/contact-us

Rockin Green

Warranty:
We take great pride in producing quality products for our customers. We only send out products that we would use on our own families items, so we have very high expectations. If for any reason you are not happy with your purchase, please contact us and give us the opportunity to make it right. Satisfied customers are our #1 priority.

Because of the consumable nature of our products, we are unable to provide refunds or exchanges on opened product.

Phone: 855-RNG-SOAP
Contact: http://rockingreensoap.desk.com/customer/portal/emails/new
Online: http://rockingreensoap.desk.com/customer/portal/articles/64996-do-you-offer-refunds-returns-

Rumparooz

Warranty:
Snaps: We offer a lifetime warranty on all snaps. If your snap is ever pulled off, falls off, cracks or just plain isn't snapping, just simply fill out this form so we can get your diaper in, fix it up and pop it back in the mail to you promptly.

Elastics: We have a 3 month warranty on all elastics. At this time we do not have the availability to repair elastic outside of the 3 month time frame. Please see "What will void the Kanga Care warranty" below. Elastics that have become un-attached in the casing, stitching undone, or have a defect due to a manufacturing error are covered under the warranty. Elastic that has been dissolved or become corroded due to detergents or cleaning agents that are not on our recommended list or have given out due to time, wear and tear are not covered under the warranty.

Sewing: We have a 6 month warranty on all stitching and seams. Sewing defects will usually arise either immediately or within the first couple washes, if ever. If you happen to receive an item that has a sewing defect, simply fill out this form and we will get your diaper in and promptly repair and return it to you. Holes or snags that occur in any of the fabrics due to wear and tear of the fabrics are not covered under our warranty. At this time we do not have the availability to repair sewing outside of the 6 month time frame. Please see "What will void the Kanga Care warranty" below.

Phone: 303-279-3864
Email: info@kanga-care.com
Online: http://www.kanga-care.com/Customer-Service_ep_44-1.html

Smart Bottoms

Warranty:
Manufacturers defects found within 60 days of purchase will be replaced or repaired by Smart Bottoms at no cost. Please contact us if you have any questions on whether or not your product may have a manufacturers defect. If you are returning a defective product, you must be considerate about the condition of your item. Your item must be clean and dry before you ship it. Without exception, we will not handle any items that are smelly or damp on arrival, they will be returned to you at your expense. To be sure that your diapers are in acceptable condition, please wash and dry them. If your diaper smells after being washed and dried please wash with additional detergent and do an extra rinse. Dry it on medium in the dryer. Repeat this process as needed until the diaper meets our return standards.

Please note, we are not responsible for damage to an item caused by improper care, abuse, misuse, normal fading or normal "wear and tear" of the product materials. Diapers are not made of steel and, like any other clothing item, they may not withstand washing every single day for extended periods of time. Please keep this in mind as you decide how many diapers to purchase. We're here to help if you need it.

Phone: 616-723-0093
Email: info@smartbottoms.com
Online: http://www.smartbottoms.com/contactus_a/83.htm

Snappi

Phone: 866-976-2774
Email: snappiamerica@cox.net
Online: http://snappibaby.com/contactus.html

SoftBums

Warranty:
SoftBums warranties every item we sell against material or workmanship defects for 365 days from the date of purchase. This covers product stitching, seams, elastics, and any of the products components including snaps, hook & loop closures, toggles and fabric.

Phone: 612-216-4213
Email: info@softbums.com
Online: http://www.softbums.com/Warranty_ep_47.html

Spray Pal

Warranty:
For all warranty related concerns please contact SprayPal directly. Spray Pal products have a full one year warranty from the date of purchase.

Online: http://www.spray-pal.com/category-s/1839.htm

Super Undies

Warranty:
Super Undies offers a guarantee of workmanship for 30 days from the date of purchase as defined by final payment. Defective merchandise can be returned for repair (or replacement at Super Undies? discretion.) Please contact info@superundies.com for an RMA form.

Defective items are items that have a craftsmanship flaw to include but not limited to the following:

  • Broken snaps
  • Missing stitching
  • Loose threading
  • Disconnected parts

Phone: 424-BABY-DRY (424-222-9379)
Contact: http://superundies.com/contact-us/
Online: http://www.superundies.com

Sloomb

Warranty:
Defective items will be replaced or repaired at our discretion within the first 30 days of purchase.

Online: http://www.sloomb.com/returns-contact/

Sweet Pea Diapers

Return/Exchange Policy:
If the product is a manufacturer's defect, please contact us at sweetpeadiapers@yahoo.ca. We will need a copy of the invoice (date purchased and where it was bought) and pictures.

Our warranty is as follows: 2 year warranty on snaps and 1 year warranty on sewing, elastics and general manufacturer's defects.

Hook and loop fasteners and zippers are covered under a 6 month warranty.

Thirsties

Warranty:
Your product is under limited warranty for possible return for up to 1 year after the original purchase date.

Defects include loose stitching, holes discovered upon arrival, broken snaps, etc.

Phone: 888-315-2330
Email: support@thirstiesbaby.com
Online: http://www.thirstiesbaby.com/customer-center/return-merchandise-authorization/

Tidy Tots

Warranty:
Tidy Tots has a 3 year warranty on snaps, hook & loop and elastic. 1 year warranty on manufacturer's defects.

Online: http://www.tidytotsdiapers.com/faqs/warranty

Tots Bots

Warranty:
Tots Bots guarantees their products against defects in materials and manufacturing faults for a period of twelve months from the original date of purchase.

Definition of a fault: an unexpected deterioration in the product that will shorten the lifespan or performance of the product. Goods that are deemed to be faulty and that fall within the twelve month warranty period are eligible for replacement.

Please contact Kelly's Closet for Tots Bots warranty issues. 

Tula

Warranty:
All Tula products, including Tula Wrap Conversions, have a 1 year warranty against manufacturing defects. In the rare instance in which there is a manufacturing issue or defect, we will work with you to provide you with a refund, repair, or exchange. Our products are handmade and may have slight variations that do not affect their use or safety. Normal wear, fabric fading, minor size differences, common/normal wrap nubs or flaws, and sewing varieties are not considered manufacturing defects and are not covered under the warranty. We are not responsible for warranty coverage if the product has been altered in any way. The term altered is defined as including, without limit, dyeing, painting, embroidery, and fabric additions or removals made after purchase. We are also not responsible for warranty coverage for any item that has been purchased second hand.

Phone: 1-619-987-5438
Email: help@babytula.com

TwinGo

Limited Warranty:
TwinGO Carriers have a 1 year warranty against manufacturing defects. In the rare instance there is a manufacturing issue or defect, we will provide you a refund, repair, or exchange. Normal wear is not considered a manufacturing defect and is not covered under this warranty. This warranty is void if the product has been altered in any way. The term “altered” is defined as including, but without limit, dyeing, painting, embroidery, and fabric additions or removals made after purchase. This warranty is nontransferable, and is only eligible to the original owner who can demonstrate proof of purchase.

Contact: http://www.twingocarrier.com/contact-us.html
Online: http://www.twingocarrier.com/policy.html

Wolby Bug

Warranty:
60 days

Phone: 541-543-0379
Email: heather@knickernappies.com
Online: http://www.knickernappies.com/warranty.html

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