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Following is important information regarding warranties and defective merchandise.
All our manufactures like to handle their defective merchandise directly. Therefore, you will need to contact the manufacturer regarding any defective merchandise. Should you require any assistance, please donʼt hesitate to contact us.
BabyKicks
Warranty:
All BabyKicks Hemparoo® products are guaranteed against any defects. If at any time you are dissatisfied with the performance of any of our items, please contact us for a repair or replacement.
Phone: (202) 558-6161
Email: info@babykicks.com
Blueberry
For all defective merchandise inquiries please contact the company through this link.
bumGenius,Flip,Econobum
Warranty:
"We'll stand behind the workmanship and materials in a properly cared for product for one year from the date of purchase. Our guarantee covers all components of our product including the snaps, lining, hook & loop closures, elastic and waterproofing. The warranty is extended to the original purchaser of the diapers only. Proof of purchase is required."
Phone: (888) 33 BABIES (888 332 2243)
Email: contactus@cottonbabies.com
Online: http://www.cottonbabies.com/contact_us.php
http://www.cottonbabies.com/returns.php
Bummis
We guarantee that our polyester products will be waterproof for 100 washes and our nylon products for 50 washes. This guarantee applies to the waterproof fabric only, and will only be honoured if:
- The product has been washed according to instructions
- The product is part of a rotation of products and has undergone reasonable use
We guarantee that our products will be free of defects in workmanship after reasonable use as part of a rotation of diapering products. We will not replace products after 6 months or without a proper proof of purchase from one of our retailers.
Please note that our warranty does not apply to products that are not functioning properly because of a build-up of detergent residue, although we will do our utmost to co-operate with our clients in the resolution of this problem.
All products distributed by Bummis but not manufactured by Bummis are covered by their manufacturer's warranty.
FuzziBunz
Warranty:
- Snap Defects 18 months
- Elastic Defects 60 days
- Sewing/Workmanship Defects 60 days
Diaper will not be replaced with new product or refunded due to repelling, shot elastic, staining, leaking or size discrepancies.
Phone: (866) Dry Baby (866 379-2229)
Email: info@fuzzibunz.com
products@fuzzibunz.com
Online: http://www.fuzzibunz.com/search_db/return.php
GroVia
Warranty:
We stand behind the quality of our products, and work hard to ensure complete customer satisfaction. We guarantee all of our products for manufacturing, material and workmanship defects for 60 days.
If there are any cosmetic wear issues within the first 4 weeks of purchase, we will repair or replace your product. Any cosmetic wear after 4 weeks will be non-refundable due to use and washing of the product. As with any other garment, wear and tear is normal.
Our quality assurance guarantee will cover:
- Snap defects for a lifetime
- Elastic defects up to 6 months
- Manufacturing defects for 60 days.
- Due to the fact that cloth diapers are a garment and we have no control how they are cared for, we make no guarantees how long they will last.
Phone: 877-899-2229
Email: customerservice@gro-via.com
Happy HeinysWarranty:
- Snaps: lifetime
- Elastic: 6 months
- Sewing: 3 months
Issues with fit, wicking, and leaking do not fall under our warranties. Any defect will be either repaired or replaced at the discretion of Happy Heinys.
Kawaii
Warranty:
Kawaii is committed to provide high quality cloth diapers and make every effort to prevent against workmanship defect. The manufacturer provides product warranty for 60 days starting from the date of receipt of the item.
Common defects include stitching, seams, elastics as well as product components such as snaps, hook & loop closures and fabric. Kawaii's warranty does not cover leaking due to size issues, cover fade, stain or normal wear and tear.
You are solely responsible to understand how to care for the items you purchase. This warranty is void when washing instructions has not been followed; bleach, fabric softeners, or any other caustic substances and laundry additives has been used; and when the diapers have been subject to water or drying temperatures above 140F. Knowing that hot water wear down fabric quicker than warm or cold water.
Please contact Kelly's Closet at 877-834-2737 or click on our contact us link @ https://www.kellyscloset.com/crm.asp?action=add
Kissaluvs
Warranty:
Kissaluvs uses quality materials, professional assembly and construction, and innovative designs to help make life simpler and better for families. We also offer some of the best guarantees in the business.
Lifetime Snap Guarantee
If at any time during the useful life of a Kissaluvs diaper, a snap breaks or won't work properly, contact us for repair or replacement. The fine print:
- You don't need an original receipt, nor do you need to be the original owner
- All snap diapers with original Kissaluvs labels are covered ... even clearance or "seconds" diapers bought from the Outlet Store
- We do not reimburse return postage
- If possible, we will always opt to repair. After all, part of the reason we're in this business is the whole "reduce/reuse/recycle" concept. If we can't reliably repair the problem, we will replace the item.
- Diapers, like any other oft-washed items, don't last forever. If a diaper is showing its age and/or hard use, we may not be able to repair it.
- Decisions and judgment calls about "useful life" and potential repair fall squarely on our shoulders. The good news is that we're honest and sincere folks.
Workmanship Guarantee
We absolutely stand behind the quality of all first-quality Kissaluvs products, and will gladly repair or replace defective items within 30 days of purchase. The fine print:
- The guarantee covers new, first-quality products bought from kissaluvs.com or an authorized retailer
- We will gladly add bonus items to make up for first-class postage and inconvenience
- Items damaged by improper use or care are not covered
- Clearance and "seconds" items from the Outlet Store are not covered
Please address shipments to:
Kissaluvs
Customer Service
12302 Sienna Rosa Ln
Houston TX 77041
Be sure to include:
- your name
- return address
- phone number and email address (if applicable)
- a brief description of the problem
- where and approximately when you bought the item
Knickernappies
Warranty:
All products have a 1 year workmanship guarantee. Knickernappies diapers carry a 2 year guarantee for the elastic and a lifetime guarantee for the snaps.
Phone: (541) 543 0379
Email: heather@knickernappies.com
Mother-Ease Diapers
For all defective merchandise inquiries please contact the company through this link.
Mini-Shower Diaper Sprayer
For all defective merchandise inquiries please contact the company through this link.
Oh Katy
For all defective merchandise inquiries please contact the company through this link.
Planet Wise/Best Bottom Diapers
Warranty:
We stand behind our products 100%. All products are guaranteed against workmanship or material defects for 60 days from date of purchase. This guarantee covers seams, stitching, elastics, zippers or any other sewing defects. Fading or staining is considered normal wear and tear and does not fall under this warranty. If either a retailer or customer receives a defective product please mail the item directly to us along with a copy of the original receipt and we will mail a replacement ASAP.
Planet Wise, Inc.
Attn: Defective Products
405 2nd St
PO Box 364
New Glarus, WI 53574
Phone: (877)-378-3506
Email: info@planetwiseinc.com
Rumparooz
Warranty:
We guarantee every item we sell against material or workmanship defects for 30 days from the date of arrival. This covers stitching and seams, elastics, or if any of the productʼs components come undone or unattached.
For your items to be eligible for return, they must meet the following criteria with NO EXCEPTIONS:
- Item/s must have been purchased directly from Rumparooz.com. Rumparooz Diapers must have been purchased through www.rumparooz.com or an authorized retailer. Products purchased on clearance (liquidation), diaperswappers, or any other third party are not eligible for refunds, exchanges or manufacturer's warranty.
- Proof of purchase or an invoice/packing slip copy must be included in your return package.
- RE Form (obtainable from customer service) must be included in your return package.
- When returning defective products, the item/s must be clean, and dry before it is sent back to us. For safety reasons, we will not handle items that are soiled, smelly or wet.
Email: info@rumparooz.com
Online: http://www.rumparooz.com/contact.php
Rumparooz Diapers
For all defective merchandise inquiries please contact the company through this link.
Thirsties
Warranty:
Defects are rare, but if they do occur within 90 days of purchase, please contact us to let us know of the problem. Please include a brief explanation of the problem. Defects include loose stitching, holes, mis-sewn, etc. Staining, fading, and potential build-up is considered normal 'wear and tear' and does not suffice for replacement purposes. Staining, fading, and potential build-up is considered normal 'wear and tear' and does not suffice for repair or replacement purposes. Leaks are not considered a defect.
Please send an email to: support@thirstiesbaby.com. Include all the following information in your email...
We are not able to process your request unless we have all the information below:
- EMAIL SUBJECT LINE: Thirsties RMA
- Provide your name & complete shipping address:
- Email Address:
- Phone:
- Defective Product: (product name, size, color, & LOT number)
PLEASE NOTE:
If a replacement item is deemed necessary, we will send the same color and size of the defective diaper. We will not SIZE-UP. No exceptions!
- Problem you are having:
- Detergent used:
- Date of original purchase:
- Place of original purchase.
Once you email us with complete info above, this Return Merchandise Authorization info will be reviewed and a customer service rep will be in touch with shortly. Defects covered under the warranty will be either repaired or replaced at no cost to you. If we decide a repair or replacement is what is needed in your case, we will email you a prepaid return label in which to mail your defect to us.
Wahmies
Warranty:
Wahmies stands behind the quality of their products. Should you experience a defective product, please contact us immediately.
Email: drybeescustomerservice@gmail.com
Online: http://www.wahmies.com/contact.php |
